Call us : (337) 474-5403

Hurricane Laura FAQ’s

I need immediate assistance?

• The FEMA website is a great source with step-by-step information on what to do after a hurricane. Here is a link to their website:  

How long will we be without electricity?

• Please reach out to Entergy at Power Outages & Emergencies: 1-800-9OUTAGE (1-800-968-8243). Want to stay updated with the latest storm and restoration updates? Here's how http://enter.gy/6183GoVAf
 

How long will I be without water?

• Call Water Division customer service at (337) 491-1307 for more information.
 

When will the office open up?

• Due to the impact of Hurricane Laura, and the current Shelter-In-Place order, this has interrupted our normal business operations at your community. We will continue to be available to you via phone and/or email.
 

Where do I go for food and shelter?

Emergency Shelter: Locate options by zip code by visiting the American Red Cross, or Salvation Army, or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). For Spanish text REFUGIO and your zip code. (Standard text message rates apply.) You can also download the FEMA Mobile App to find open shelters.
Second Harvest Food Bank: Phone: 337-237-7711  

My personal property was damaged. Who is responsible?

• If you currently have a renter’s insurance policy, please reach out to your agent to submit a claim.
 

When will I be allowed back on the property?

• The safety of our residents and staff is always our number one priority. Currently due to the affects of Hurricane Laura, right now it is unsafe for our residents and staff to remain on the property. We will continue to monitor the progress and restoration of our community.
 

When will the major clean up start?

• Commonwealth’s construction team will continue to assess damages and start repairing damage where it is safe to do so. We ask that our residents be patient with us as we work to repair and rebuild portions of our community. It could take several days before we can provide an estimated time of restoration and weeks before those repairs could be started. Our team will continue to practice social distancing while in the field due to the COVID-19 pandemic, and Entergy asks that customers do the same.
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